Technical Report 2002-004

Användare i systemutvecklingsprocessen - ett fenomenologiskt perspektiv

Mats Löfberg, Jan Gulliksen, and Torsten Norlander

February 2002


This study has been accomplished through the Department of Psychology, Institution of Social Science, University of Karlstad. The study is further presented as a part of the VERKA-project, Department of Human-Computer Interaction (HCI), Institution of Information Technology, Uppsala University.

The aim of the study is to examine how user participation in systems development can successfully be accomplished. Another purpose is the development of guidelines in user centred systems design. The result is analysed and described from a psychological perspective.

A qualitative method was deemed to be the appropriate way to obtain data in the study. The empirical information was collected through interviews. To analyse the material Karlsson's Empirical Phenomenological Psychological Method (the EPP-method) was used.

The respondents were participants in RSV's and RFV's systems development projects under the VERKA-project at Uppsala University. A total of 11 respondents participated in the study.

Generally the respondents had a positive attitude towards participating in systems development projects - even if the work from time to time was considered burdensome. The participants felt like equal members in the systems design process, and they felt that their opinions were as important as anyone else's. Another discovery was a role division with the members of the systems development project on one side and their former colleagues on the other. An important part in future development processes can be to inform user representatives about experiences from earlier participants. The development of cooperation between projects and former colleagues can have a positive impact on acceptance, learning and attitudes.

Note: In Swedish

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